Help and contact

Find the right place for your question.

Write to info@aleylinsolutions.com with a general question about the website or how to get help. Do not include reports, SSNs, ITINs, identity documents, account details, passwords, or card information.

What do you need to do?

I want to begin

Choose an educational resource

Explore reports, credit basics, ITIN education and support information. You do not need an account to read.

FIND MY STARTING POINT

I need an answer

Visit frequently asked questions

Find explanations about analysis, monitoring, privacy, and the different kinds of support.

Read the FAQ

I am already a client

Find existing-client help

Portal access is not connected here. Review the status and help options before sending any information.

Existing-client help

General question

Email us

For a general, non-sensitive question, email info@aleylinsolutions.com in English or Spanish.

Send an email

Existing clients

Portal access is not available here.

This link does not open an account or request documents. For a general, non-sensitive question about how to get help, email info@aleylinsolutions.com. Do not send file information by email.

Send a general question

Protect your information

Do not send sensitive information by email.

Do not email credit reports, SSNs, ITINs, identity documents, account numbers, passwords, security words, or card information. Aleylin never requests monitoring passwords or security words by email.

Ask Aleylin how to obtain approved secure-channel instructions before sharing documents. If you cannot access it, ask for access help without attaching documents.